REFUND POLICY
At Consortium eLearning Canada, we are committed to providing a valuable and enriching learning experience. To ensure transparency and fairness, we have outlined our refund policy below.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
Course Cancellation: If a course is canceled by Consortium eLearning Canada, you will receive a full refund.
Technical Issues: If technical issues prevent access to the course materials and cannot be resolved within a reasonable timeframe, a refund may be issued.
Refund Requests: Requests for refunds must be submitted within 7 days of purchase or before accessing more than 20% of the course content (whichever comes first).
2. Non-Refundable Items
The following items are non-refundable:
Digital downloads, supplementary materials, or resources. Courses where the majority of content has been accessed or completed. Payments for live training sessions once the session has commenced.
3. Process for Refund Requests
To request a refund, please follow these steps:
Submit a Request: Contact us at [support email address] with your order details and the reason for your request.
Verification: Our team will review your request and verify eligibility based on the policy criteria.
Decision: You will be notified of the decision within 5–7 business days.
4. Refund Method
Approved refunds will be processed using the original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to reflect in your account.
5. Exceptions
Consortium eLearning Canada reserves the right to evaluate refund requests on a case-by-case basis. Exceptional situations may warrant deviations from the standard policy, subject to our discretion.
6. Policy Updates
This refund policy is subject to change. Updates will be communicated on our official website.
For further assistance, please reach out to our support team at office@consortiumelearning.ca We appreciate your trust in Consortium eLearning Canada and look forward to supporting your learning journey.